Workplace competitiveness "soft skills"

There are two types of job skills, professional skills is usually only the basic conditions, but also with soft skill, will work well.

Schools can teach you, nothing more than professional knowledge. However, the workplace, "hard lining" of professional knowledge but also with "soft skills" (soft skill), to its head.

Expertise in a job you have the basic conditions, but to have outstanding performance, in order to succeed, we must rely on soft skills.

For example, the "strategy independent thinking" can help you cope with the ever-changing competition, "Problem solving" can help you almost always overcome the problem, "service force" to help you win customer loyalty, "innovative thinking ability," you become the organization soul, "planning ability" to devise strategies you will be trained before, "leadership" is in charge of the road leading to the necessary conditions.

Strategic thinking ability 鈹?a turn to head

Innovative ideas of the times, only exercise its own strategy thinking ability, breaking the existing concepts and common sense to solve the difficult problem after another challenge.

To train "strategy of independent thinking", the most commonly used is the "Multiple Reflection Method."

In short, everything should not expect only one answer, but thought to be many, created the possibility of complex solutions.

A turn, a world different. To foster a pluralistic thinking, we must first abandon past habits, learn to stand in different positions and perspectives.

Sometimes, out of office workers may wish to frame their own role, from supervisors, customers or colleagues to rethink the position of competitors, will find their blind spot, the new strategy has emerged.

HP Enterprise Systems Group, Education and Training Manager Li Yi Liang suggested that the opportunity to be more and different world, departments, life backgrounds, to cooperate, not only expand the horizons, but also nurture pluralistic tolerance.

Cultivate the habit of thinking and writing at the edge, always record good idea, good ideas, but also help train multiple senses. Light in the head thinking, it is easy into a dead end, moving further narrow into a dead end, as the ideas are written down, allowing you to grasp the overall image of multi-angle.

Problem solving ability for problems solved 鈹?br />
Problem solving skills to train, the first step must be the logical reasoning ability to analyze problems.

Ability to look very abstract logic, in fact, from the daily life practice. For example, every day, many do, but things should be prioritized, how to arrange the order, so that the distribution of the time most do, is a practice opportunity.

"Telling Stories" and "writing" is also good training. Story, to put it orderly; write articles, to write and clarifies; this test of your logic in capacity.

In addition, the "logical tree" is also a great training tool. Through a clear tree structure, the matter of "the size of relations," "causal relationship" and "class relations" clearly show. Not only in the job, or even daily life problems, it can use logic tree, step by step to find causes and solutions.

Sophisticated services, the police force 鈹?facial, Care

When companies have to "customer service" as its highest guiding principles, service companies employing force has become popular features. Not only hotels, airlines and other traditional emphasis on service power service, the financial sector financial specialists, engineers, customer service industry, to have outstanding performance, also depend on the service force.

Service force, from the "Care" that is able to stand on customer needs, considerate of his needs. This is not simple enough enthusiasm wholehearted service, the police must also have subtle facial expressions, and the empathy of "empathy."

Grand Formosa Regent Taipei president Pansi Liang said, "the best service hotel is touched the hearts of customers, but from the heart, and always for the customer, is the best way." Such as Regent hotel room "pillow menu", is thoughtful business customers After a day to run around, can sleep safe and sound sweet to feel, so let the guests choose the most comfortable and most suitable pillow.

How to serve the power?蹇呴』鎶辨寔闅忔椂甯姪鍒汉鐨勭儹璇氾紝閫氫織鐨勮娉曞氨鏄鈥滈浮濠嗏?銆傛櫠鍗庨厭搴椾汉鍔涜祫婧愭毃绋芥牳鍗忕悊鏉庨潠鏂囦妇渚嬶紝褰撳浜轰竴韪忚繘椁愬巺锛屾湇鍔′汉鍛樺氨瑕佸療棰滆鑹诧紝浠庡鏂圭殑涓?妇涓?姩涓紝鍘绘帹鏁蹭粬鍦ㄦ兂浠?箞锛涘綋瀹汉鍦ㄩ妗屼笂鍑虹幇鍥版儜鐨勮〃鎯咃紝绉拌亴鐨勬湇鍔′汉鍛樺氨搴旇绔嬪埢璧颁笂鍓嶅幓璇㈤棶銆佸崗鍔╋紝鑰屼笉鏄瓑鍒板浜哄紑鍙ｆ墠鏈夋墍鍔ㄤ綔銆?br />
銆??涓嶈繃锛屾潕闈栨枃涔熷潶瑷??浠ュ涓哄皧鈥濄?鈥滀汉闄呮晱鎰熲?鏄竴绉嶅緢闅捐璁粌鐨勮亴鑳斤紝鍞湁闈犺嚜鎴戣皟鏁村績鎬侊紝鐢辫》鍦颁粠鍐呭績寤虹珛璧峰鍒汉鐨勪綋璐村叧鎬??

銆??鏈嶅姟锛岃鑲斁涓嬭韩娈点?鍏ㄥ渚垮埄鍟嗗簵浜轰簨涓撳憳闄堝穽鏈ㄨ〃绀猴紝鐜板湪骞磋交浜轰粠灏忓鍙楀懙鎶わ紝鍥犳鏈嶅姟鍒汉鏃讹紝韬寰堥毦鎷変笅鏉ワ紝鐢氳嚦鍦ㄥ簵閲屽枈鈥滄杩庡厜涓粹?锛岄兘瑙夊緱寰堜涪鑴革紝灏ゅ叾瀛﹀巻鎰堥珮锛岃韩娈垫剤鎷変笉涓嬫潵銆傚叾瀹烇紝鍙杞釜蹇靛ご锛屽皢鏈嶅姟褰撲綔涓?釜涔犳儻鏉ュ煿鍏伙紝灏变笉浼氳繖涔堝洶闅句簡銆?br />
銆??鏈嶅姟鍔涳紝瑕佷粠灏忓湴鏂圭潃鎵嬨?鈥滃澶勭暀蹇冪殕瀛﹂棶锛屸?璧勭敓鍫備細鍛樻湇鍔′腑蹇冨簵闀垮紶閲戠嚂琛ㄧず锛屾湇鍔″搧璐ㄥ叾瀹炴槸浠庢灄鏋楁?鎬荤殑寰皬缁嗚妭锛岀偣婊寸疮绉捣鏉ョ殑銆傚ス涓句緥锛屼负浜嗘彁渚涙渶骞插噣銆佽垝閫傜殑鐜娆惧緟浼氬憳锛岃祫鐢熷爞浼氬憳鏈嶅姟涓績鐨勫伐浣滀汉鍛樺嚑涔庝汉鎵嬩竴鍗疯兌甯︼紝鍙鍙戠幇鍦版涓婃湁鑴忎笢瑗匡紝灏辩珛鍒昏共鍦ㄥ湴涓婄敤鑳跺甫榛忚蛋锛岃鍦版骞插噣鍒拌繛涓?牴澶村彂銆佷竴鏋氶瀷鍗伴兘鐪嬩笉鍒般?

銆??鈥滄湇鍔″姏鏄搧璐ㄧ殑琛ㄧ幇锛屸?鏉庢?闈撹涓猴紝鏈嶅姟鐑勘铏界劧閲嶈锛屼絾鏇磋鏈夋湇鍔″搧璐紝鍥犳蹇呴』甯稿父璀︽儠鑷繁鍋氫簨鎬佸害瑕佺粏蹇冿紝璁╂瘡涓?鐨勬湇鍔★紝閮芥槸鏈?畬缇庣殑婕斿嚭銆?br />
聽聽聽 鍒涙柊鎬濊?鍔涒攢姣忓ぉ鍋氬ご鑴戜綋鎿?br />
銆??鍒涙剰鐐瑰瓙灏戙?鎬濊?鍔涗笉寮虹殑浜猴紝鍦ㄤ紒涓氱晫寰堝鏄撹娣樻卑銆傝濡備綍鎻愬崌鑷繁鐨勫垱鏂版?鑰冨姏鍛紵寮鸿揩鑷繁缁忓父鍋氳剳鍔涙縺鑽★紝鏄渶绠?崟鐨勬柟寮忋?

銆??鈥滃垱鏂版槸娌″姙娉曞涔犵殑锛屽敮鏈夐潬鏃跺父缁冧範锛屸?鏉庢?闈撳己璋冿紝鏅?浜虹偣瀛愪笉澶熷锛屼富瑕佹槸鍙椻?甯歌瘑鈥濅笌鈥滄垚瑙佲?鎵?眬闄愶紝鍥犳瑕佸父寮鸿揩鑷繁鍘绘兂鈥滅瀛愪互澶栫殑涓滆タ鈥濄?

銆??涓?紑濮嬶紝瑕佽鍚勭鏃犲涓嶆湁鐨勭偣瀛愬敖閲忚窇鍑烘潵锛岀敤鈥滃彂鏁ｆ?鑰冣?鍙栦唬鏉″垪寮忕殑鎬濊?鏂瑰紡銆?br />
銆??鏉庢?闈撹〃绀猴紝鍙戞兂鏃跺彲浠ユ壘涓?紶鐧界焊锛屽皢涓婚鍐欏湪鐧界焊鐨勪腑闂达紝鐒跺悗寮?鑱旀兂涓庝富棰樼浉鍏崇殑浜恒?浜嬨?鐗╋紝鎰堝鎰堝ソ锛屽苟涓斿皢鎵?湁鐐瑰瓙璁板綍涓嬫潵銆?br />
銆??鑴戝姏婵?崱涔熷彲浠ョ敤妯′豢鈥滄帴榫欌?鐨勬柟寮忥紝灞?儴鏀硅壇鍒汉鐐瑰瓙锛屽舰鎴愭柊鐨勫垱鎰忋?

銆??姣斿锛岃璁衡?绌虹綈瀛愮殑浣跨敤鏂瑰紡鈥濊繖涓棰橈紝鏈変汉璇寸敤鏉モ?瑁呮按鈥濄?褰撲綔鑼舵澂銆傛鏃跺彲浠庘?瑁呪?杩欎釜瀛楋紝寤朵几鍙戞兂鍒颁笉鍙?瑁呮按鈥濓紝涔熷彲鈥滆鍦熲?锛屼篃灏辨槸褰撲綔鐩嗘牻銆傚悓鏍风殑閬撶悊锛屼篃鑳界敤鏉ヨ鑿哥伆锛屽彉鎴愨?鑿哥伆缂糕?绛夛紝璁╁垱鎰忕殑鍙兘鎬ф棤闄愬欢浼搞?

銆??璁板綍鏁寸悊濂芥墍鏈夌殑鐐瑰瓙锛屼笅涓?灏辨槸杩涜鈥滈噸鐐瑰寲鈥濅笌鈥滃垎绫烩?銆?br />
銆??鎵?皳鈥滈噸鐐瑰寲鈥濓紝棣栧厛搴旇鍖哄埆鈥滄湁鐢ㄧ殑鐐瑰瓙鈥濆拰鈥滄病鏈夌敤鐨勭偣瀛愨?锛屽苟涓斿皢鍚勪釜鐐瑰瓙鎺掑畾浼樺厛椤轰綅锛屾渶鏈夌敤鐨勫厛鎸戝嚭鏉ャ?鐒跺悗锛屽皢鎬ц川绫讳技鐨勬湁鐢ㄧ偣瀛愬綊鍒颁竴璧凤紝杩涜鈥滃垎绫烩?锛屼互娓呮鍛堢幇鐐瑰瓙鐨勭壒鑹层?

銆??鍒涙剰鎬濊?鍙互鍙樻垚涓?涔犳儻锛屼笉濡ㄦ瘡澶╄姳5鍒嗛挓缁冧範鑴戝姏婵?崱锛岄拡瀵逛竴涓富棰橈紝5鍒嗛挓鍐呮兂鍑?0涓В鍐虫柟娉曪紝寰簭娓愯繘璁╁ご鑴戞洿鐏靛厜銆?br />
銆??涓嶈繃锛孖BM宸ュ晢浜嬩笟缇ゆ?缁忕悊榛勬収鐝犳彁閱掞紝鍒涙剰涓嶅厜鏄敤鎯筹紝杩樿浠樿琛屽姩锛屽洜涓虹湡姝ｇ殑鍒涙剰锛屽線寰?槸浠庡緢澶氭瀹為檯灏濊瘯鍜岄敊璇腑娣粌鑰屾潵锛屽苟涓嶆槸澶╅┈琛岀┖鏃犱腑鐢熸湁銆傚緢澶氣?鐏靛厜涔嶇幇鈥濈殑绮鹃噰鍒涙剰锛屽叾瀹炴槸瑕佺瓑寰呮棤鏁伴粦澶滄墠鍑虹幇鐨勯棯鍏夈?

聽聽聽 浼佸垝鍐欎綔鍔涒攢绾镐笂鎬濊?鐨勮壓鏈?br />
銆??鈥滀紒鍒掑姏鈥濇槸璁╁伐浣滀骇鐢熷垱鏂颁环鍊肩殑閲嶈鑳藉姏锛屼篃鏄悇琛屽悇涓氶兘蹇呴』鍏峰鐨勫叡閫氳兘鍔涖?

銆??鍙版咕浼佸垝濉炬墽琛岄暱鏋椾繆寤锋寚鍑猴紝浼佸垝鍔涘叾瀹炰笉鏄?鍗曚竴鑳藉姏鈥濓紝鑰屾槸涓?鈥滄暣鍚堣兘鍔涒?锛岄噷闈㈠寘鎷瀵熷姏銆佸垽鏂姏銆佸垱閫犲姏銆佹墽琛屽姏銆?br />
銆??鈥滀紒鍒掓槸绾镐笂鎬濊?鐨勮壓鏈紝鈥濆彴婀句紒鍒掑【鐭ヨ瘑闀块儜鍚窛璁や负锛屼竴浠戒紒鍒掔殑濂藉潖锛屽線寰?槸鐢辨?鑰冨搧璐ㄦ潵鍐冲畾锛屼粠闂銆佺洰鏍囥?璧勬簮鍒版墽琛岋紝姣忎釜鐜妭閮借杩涜鍛ㄥ瘑鐨勬?鑰冦?

銆??鍦ㄦ挵鍐欎紒鍒掍功鏃讹紝涓嶄粎鐢ㄥ瓧瑕佺簿鍑嗐?閫昏緫鏋舵瀯瑕佷弗璋紝鏈?ソ杩樿兘鎼厤涓?簺绠?崟鏄撴噦鐨勫浘鍍忋?鐢ㄢ?鍥捐В鈥濈殑鏂瑰紡鏉ヤ紶杈炬剰蹇碉紝璇存湇鍔涜繙鑳滆繃闀跨瘒澶ц鐨勬枃瀛椼?

銆??鍙版咕寰蒋琛岄攢璧勬繁缁忕悊寮犺摀钑炬彁閱掞紝浼佸垝涓嶆槸闂棬閫犺溅锛岄櫎浜嗗鏂规悳闆嗘姤绔犳潅蹇椼?姝ｅ紡鐨勭爺绌舵姤鍛婏紝鏈?悗涓?畾瑕佸疄鍦板幓瑙傚療锛屼紒鍒掓鎵嶄笉浼氫笌鐜板疄鑴辫妭銆?br />
聽聽聽 棰嗗鍔涒攢璁╀汉鐢樺績涓轰綘鏁堝懡

銆??棰嗗鍔涳紝绠?崟鏉ヨ灏辨槸鈥滃奖鍝嶅姏鈥濓紝璁╁懆閬汉鎰挎剰涓轰綘杈炬垚鐩爣銆?br />
銆??鈥滈瀵尖?鍑犱箮鏃犳墍涓嶅湪锛屾棤澶勪笉鐢ㄣ?鍙涓や汉浠ヤ笂鐨勫洟浣擄紝鏈夊叡鍚岀殑鐩爣锛屽氨鏈夆?棰嗗鈥濈殑蹇呰銆傚湪瀹堕噷锛岀埗姣嶅厔闀挎槸瀛愬コ鐨勯瀵艰?锛涘湪瀛︽牎锛岀彮闀挎槸鍚屽鐨勯瀵艰?锛涘湪鑱屽満涓婏紝鍒欐槸鑰佹澘涓庝富绠°?鍥犳锛岄瀵煎姏鐨勮缁冿紝涓嶅繀绛夊埌褰撲笂涓荤锛屼粠骞冲父鐢熸椿灏卞彲浠ュ紑濮嬨?

銆??鍦ㄧ鐞嗙晠閿?功銆婁粏浜猴細淇亾闄㈢殑棰嗗鍚ず褰曘?涓彁鍒帮紝棰嗗鐨勫熀纭?笉鍦ㄦ潈鍔涳紝鑰屽湪鎺堟潈锛涢瀵兼槸浠ヤ汉闄呭叧绯汇?鍏虫?銆佹湇鍔′笌濂夌尞涓哄嚭鍙戠偣鐨勩?涔︿腑寮鸿皟鐪熸鐨勯瀵硷紝鏃犲叧鎵嶈兘楂樹笅锛屼篃涓嶉渶瑕佹柊棰栫殑澶嶆潅鐞嗚锛岃?鏄墡鏍瑰湪鏃ュ父鐨勭敓娲婚噷锛屼粠灏婇噸銆佽礋璐ｄ笌浣撹创浠栦汉寮?銆?br />
銆??鈥滈瀵煎姏闇?寰堥暱鐨勬椂闂撮厺閰裤?鍩瑰吇锛屸?鎯犳櫘绉戞妧鏈嶅姟浜嬩笟缇よ閿?毃绛栫暐澶勫壇鎬荤粡鐞嗛檲蹇犲紭琛ㄧず锛屼竴涓瀵艰?鎵?渶鐨勭壒璐紝涓嶈鏄俊鐢ㄣ?灏婇噸銆佸叕骞筹紝鎴栬?鍊惧惉銆佸洖搴旂殑鑳藉姏锛岄兘涓嶆槸涓?勾鍙強銆傚綋浣犺繕鏄熀灞傚憳宸ワ紝灏卞簲寮?閫愭鍩瑰吇鏈潵鎴愪负涓?釜棰嗗鑰呰鍏峰鐨勫櫒璇嗕笌鏍煎眬銆?br />
銆??涓嶆柇鎻愬崌鑷垜锛屾槸鎴愪负棰嗗鑰呯殑蹇呰鏉′欢銆傗?涓嶈涓鸿嚜宸辫闄愶紝鈥濇潕鎬￠潛琛ㄧず锛岄櫎浜嗗箍娉涙秹鐚庡悇绉嶇煡璇嗗锛屼富鍔ㄤ簤鍙栧巻缁冪殑鏈轰細锛屼篃鏄煿鍏婚瀵兼牸灞?殑鏂规硶銆?br />
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